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eCommerce Guidelines

Several eCommerce guidelines have been specifically developed by MOTC to guide and help Qatar’s
eMerchants understand and achieve eCommerce best practice. Please click on the links below to access
more information and MOTC eCommerce downloads:

Overview

  • Specifically designed to conform to the country’s regulatory environment, Qatar’s eCommerce guidelines are the first of their kind in the country.

  • Formulated with key input from industry leaders and experts, they have been developed as an A-Z guide for eCommerce merchant best practice in Qatar.

  • The guidelines are tailor-made to support local eCommerce ventures and to help eMerchants understand and adopt international standards and best practice.

  • An integral component of country’s investment in the rapid growth of eCommerce, these eCommerce guidelines form an invaluable resource and are an important key to success for any online venture entering the Qatari eCommerce ecosystem.

  • Generated by the MOTC, these guidelines will be updated and enhanced as Qatar continues to develop and support a thriving local eCommerce sector.

Security

The security and integrity of Qatar’s ecosystem is paramount. It is therefore vital that all eCommerce-related businesses and entities – including e-commerce businesses, financial institutions, IT service providers and logistics partners – play their part by adopting the only the best security practices.

These recommended security guidelines are to be used as a framework for the development of every eCommerce related organisation in Qatar and should be firmly reviewed and adhered to. They include:

  • How to protect your customer’s data

  • How to validate your customers and authenticate their identities

  • The importance of safe and secure eCommerce online payments and payment gateways

  • How to ensure your website or platform is resilient and offers complete data protection

Read the Security Guideline
Security

Technology

Technology underpins the entire scope of eCommerce. To succeed in the eCommerce ecosystem, all stakeholders must pay special attention to their digital integrity and implement the highest technological standards to every aspect of their enterprise.

The eCommerce Technology Guideline contains recommended international best practices and should be used as a framework and adhered in the development of all eCommerce related entities in Qatar. It includes:

  • Information Security

  • Identity Management and Sign Ins

  • Payment Confirmations

  • Design Best Practice

  • Accessibility

Read the Technology Guideline
Technology

Terms and Conditions

Balanced Terms and Conditions are a crucial aspect of any eCommerce business. Online businesses and websites must be governed by comprehensive Terms and Conditions in order to foster a sense of confidence of both merchants and consumers across all eCommerce interactions and transactions.

These guidelines should be used as an important framework when creating Terms and Conditions for eCommerce websites, especially if your platform is B2C and thus primarily aimed at the public consumer. The guideline includes effective presentation of key documents, such as:

  • Identification (About)

  • Terms of use

  • Terms and Conditions

  • Privacy Policy

Read the Terms and Conditions Guideline
Terms and Conditions

User Experience

A smooth and seamless user experience throughout the purchase process is one of the most important aspects of generating online revenue. It has been proven that any eCommerce website which invests in a client-focused user journey will enjoy increased returns and higher sales conversions.

The eCommerce User Experience Guideline assists eMerchants in developing and designing a website to the highest consumer-friendly standards and can be used as a framework that must be closely adhered to when building an eCommerce platform. Recommended user experience guidelines include:

  • Examples of Leading Platforms and Optimum User Experience

  • Marketing, SEO, Reporting and Analytics

  • National and International Delivery Methods

  • Data Protection and Intellectual Property

  • Terms of Use, Warranty and Cancellation Policies

Read the User Experience Guideline
User Experience

User Interface Design

Apart from providing a seamless customer journey, eCommerce platforms must also be designed and built according to exacting standards, while still focusing on the ultimate user experience. Well-designed and robust websites benefit their customers by offering an error-free and flawless purchase process, leading to higher returning traffic and sales conversions.

eCommerce platforms that follow best practices and the highest standards of design and technology tools also save time and money through lower site maintenance and customer complaints costs. Recommended User Interface Design guidelines to be adhered to include:

  • Website Development Processes and Principles, and User Interface Design

  • Logistics and Delivery

  • Data Protection and Intellectual Property

  • Terms and Conditions, Warranty and Cancellation

  • Examples of Leading Platforms and Optimum User Experience

Read the User Interface Guideline
User Interface Design
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